Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our return period is 24 hours after you receive any item. If 24 hours have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalized for you, they are non-refundable. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email via our contact address on this website. Once your return is received and inspected, we will send you a reply to notify you on the approval or rejection of your request. If approved we will process your refund within five to seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.